Telext Customer Feed Back

Feed Back is important to us !!

Good or bad we like to hear your views and comments on all aspects of our service.
If you wish to leave your feed back please do so below.


Customer feed back

"Website is well laid out and finding what I required was simple.
Prices are very competitive and goods are high quality.
Feedback on order status, by email, is comprehensive.
The speed of delivery for my order was amazing! Goods arrived by first class post in less than 24 hours from placement of order"

Any Other comments?
"All in all a first class service which I'd have no hesitation in recommending to all".
Don F Aberdeenshire

Rated 15/15
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"Tel-Ext were very helpful in providing me with all necessary information for my requirements
Goods were high quality, excellent value and promptly dispatched.
Service excellent in all respects." 

Rated 15/15
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"I appreciate the information about how to resolve the issue with my broken telephone extension lead-
thank you" Paul H

Rated 15/15
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 "Very fast prompt service only ordered Friday morning received next day". David M
Rated 15/15

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"Good information on the site and very fast delivery. Product did exactly what it was meant to do,
my broadband speed has increased from about 3 mbps to over 5 mbps (sometimes 6!)."


"Only downside is you are not the cheapest, but this is easily offset by the excellent service I received".
NTE and ADSL Face Plate Combination customer.
Rated 14/15
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"I ordered these products on a Sunday afternoon and they arrived early Tuesday morning.
I thought that was excellent service.

The products were exactly as described and the precise ones I ordered.
Communications also were swift and useful". Mr Owen R Wiltshire

Rated 15/15


Any Other comments?
Telephone cable 5 pair grease filled CW1128
"
I was a little surprised to find that the white core wires were completely white.
I had expected one to have small orange stripes (to go with orange core), one to have blue, etc.
This needed a meter to sort out appropriate pairs".

Tel-Ext Reply
All underground grease filled cable 2, 3, 5 pair etc cable including armoured cable has
colour coded wires without the corresponding stripe colour on the whites which internal cable has.
And yes it requires a good .5 of a meter to correctly identify the pairs in the cable, something to remember when ordering.
But unless you have worked with this type of cable before, you would not know this.
Thank you for bringing this to our attention, and we will update our website pages to inform future customers of your experience. 
Regards Tel-Ext sales team 

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What do you like most about Our Service?

"Speed of delivery, as it was next day".

"The fact that someone was there, on the end of a 'phone, to provide me with instant and helpful support
when I was uncertain about the connections for an ADSL box". Chris B Cornwall

Rated 15/15
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Thank you All for your Feed back
The Service Team
Telext