Please see

Terms and conditions of sale

Full returns Policy 

Website Terms and Conditions of use

Payment method

Bacs Transfer

Transfer funds directly in to our account, as soon as the funds have been credited we will process your order.

 or
 

Paypal

Pay by credit card and debit card on PayPal secure payment site (cards are not processed on this site)
PayPal account not required to make payment

Postage / Delivery

Royal Mail

:: Your items will be delivered by Royal Mail 1st class or RM Standard Parcel service (unless other wise informed) within
1-3 working days (Monday to Friday) excluding bank holidays or otherwise stated on the site.
:: All orders after Friday 14.00hrs and at the weekend will be posted Monday,
unless special arrangements have been made.

Postage prices are as follows:-

:: Up to 0.1 KG = £1.88
:: Up to 0.2 KG = £2.26
:: Up to 0.5 KG = £2.78
:: Up to 0.7KG  = £3.35
:: Up to 1.0 KG = £4.01
:: Up to 1.2KG  = £5.20
:: Up to 1.5KG  = £5.96
:: Up to 1.7KG  = £6.72
:: Up to 2.0KG  = £7.48
:: Up to 2+        = 12.30 (Courier)

Charges include a processing and packaging fee of .30p
All subject to VAT @ 20%

TELEXT returns Policy 

Distance Selling Rules apply to all our Items

Q : Do we accept returns
A : Yes we do.  We accept returns up to 14 days from date of purchase.
This reflects our SafeBuy code requirements of 14 day "cooling off "  period for returns.


Q : Do you except faulty return items
A : For faulty returns contact us with full details of the item and fault reason,
We will issue a returns item number and details of how to return the item.
Returns will not be excepted without a returns item number

Q : Do I get a refund or replacement item
A : Full refund or replacement will be offered if proved faulty.

Q : Who pays for return postage
A : Return items postage will be the responsibility of the returner
Please note.
Proof of postage is not necessarily proof of delivery,
therefore you are strongly advised to send your package by recorded delivery,
registered post or courier and to maintain sufficient insurance to cover the value of the goods.
You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery.


Q : Do you accept incorrectly ordered items
A : Yes we do .. Return postage to be paid by the returner
Returned goods that are faulty or sent in error will be credited in full.

Please contact us at returns@telext.co before returning any items

Customer Service Contact Information

You can contact us using our site contact form
or by phone 0844 880 50 90

by post

TELEXT
Unit 17 Centenary Business Centre
Hammond Close
Attleborough Ind Est
Nuneaton
CV116RY
 

Full Cancelation Policy

Please link here

Privacy Policy
 
Please link here

Thank you